Our Telephone (Over the Phone) Interpreting service has been developed in conjunction with our clients, to supply you with a 24/7 service that is fast and simple to use, providing your staff with access to 234 languages and dialects within seconds, anytime of the day or night.

 

thebigword has developed the technology and systems to give you the most cost effective solution for your interpreting needs. Each call to thebigword interpreting service is rounded up to the nearest second, ensuring you only pay for the time you use.

 

 

Our network of 3,356 telephone (Over the Phone) interpreters have each been tested and chosen through an extensive process that covers experience, skills and specialist knowledge across corporate and public sectors.

 

thebigword sets extremely high standards for all our telephone (Over the Phone) interpreters and demands that these standards are adhered to at all times through our Code of Conduct and Ethics Guidelines.

 

 

thebigword Telephone (Over the Phone) Interpreting team supplies our service to clients within:

 

We’ve set up a simple 3-step automated process for your staff to find an interpreter as quickly as possible, with an average connection speed of 36 seconds: 

 

There are many benefits for using thebigword Telephone (Over the Phone) Interpreting service, including: 

 

Specially-designed marketing materials are provided free of charge and have been developed by thebigword to make the service easy to understand and access. These include prompt sheets and language code listings with easy-to-follow instructions.

 

thebigword has also provided assistance for staff to identify a customer’s language. A handout which says ‘For language assistance, please point to your language’ in the 30 commonest interpreted languages enables staff to identify the client’s language quickly. If this fails, there is also an on-call service which goes directly to a Language Identification Agent who will listen to the customer and connect them with the required language. 

 

Training is also provided by thebigword in group sessions to guide staff through the simple steps required to use our Telephone (Over the Phone) Interpreting service. 

 

Part of the training includes a test phone call to show how easy the service is to access and demonstrate the high level of professionalism of thebigword interpreters. 

 

 

thebigword Telephone (Over the Phone) Interpreting service can be accessed from any type of phone via a three-way conference call, so your staff can use your existing telephone equipment and systems.

 

We also offer thebigword Dual Handset, which our clients find more convenient than standard phones, as there is no need to pass the handset from person to person and doesn’t take up additional space or telephone lines.

 

thebigword Dual Handset is provided at a minimal cost and can be used with your existing phones.

 

 

Our telephone (Over the Phone) interpreting service uses LanguageDirector®, a web-based system, allowing you secure access to real-time data on telephone interpreting usage across your company/department. You can also download data in Excel format, allowing you to develop your own reports and save the data offline. The reports contain:

thebigword interpreting team can set up access to thebigword Telephone (Over the Phone) Interpreting service for you and your staff within minutes.

 

Contact us on +44 (0)800 321 3025 to find out more about our telephone interpreting service or to set up your company or department with access codes today.