From the main menu, select the option "Submit a job for translation or request a quotation". All work undertaken will be carried out at your agreed prices and you will be invoiced

Simply choose the relevant option at the top of the screen, either request a quotation or proceed with the translation job.

Select the source and target languages (It is possible to select more than one target language on the screen).

Complete the "Date required" field to indicate when you would like the completed translation returned by thebigword.

At this point it may also be possible to input your own PO Number and Project Reference. If you do not know your PO Number at the time of raising a quote, then you will have the opportunity to input it later when proceeding with your job.

If you need to add any notes with your job such as special instructions or important information about your document then you can add these to the "Notes" field.

Now simply browse to the file that you wish to send to thebigword by clicking on the "browse" button.

An additional file browser control will appear, allowing you to optionally browse for another file to add to your request. Repeat this step until you have added all the required files to your job.

Any other mandatory fields will be indicated by a red asterisk.

Once you have completed the form click the "Next" button to send your request to thebigword. You will be redirected to the "Job Submitted" screen which will display all the details of your job. This means that your request for a job or quotation has now been added to our internal management system and your project manager has received notification of your request.

You will receive an email from thebigword indicating that you have a quote available for collection. A link in the email will take you directly to LanguageDirector where you will need to login.

Select "View/collect outstanding jobs/quotations" and browse for your quotation in the list.

There will be a link under the list of files for your quotation request, with the text "A quote is available for this enquiry. Please click here to download it". This link will be highlighted with a star icon. Click the link to download your quotation.

When you are happy to create a job from your quotation, click the "Please click here to proceed with this job" link (this is also highlighted with a star icon). At this point you will have the opportunity to add any additional notes about your job and a your PO Number

You will receive an email from thebigword indicating that you have a file available for collection. A link in the email will take you directly to LanguageDirector where you will need to log on.

Select "View/collect outstanding jobs/quotations" and browse for your job in the list.

The file available for download will be highlighted with a disk icon and will be shown as a link. Click on either to download the individual completed translation file. You will be asked to open or save the file to a location on your computer.

The disk icon will be changed to a ticked disk icon to indicate your successful file download.

Additionally you can also download multiple files together, by clicking the checkboxes against headers, jobs and individual files.

Once you have a check against all the files that you wish to download, click on the "Download as zip" button displayed at the top and bottom of the page.

Your files will be downloaded as a zip file organised with folders for header, job and language. You will be asked to open or save the zip file to a location on your computer.

The disk icon against all checked files will be changed to a ticked disk icon to indicate that they have been successfully downloaded.

Use winzip or a similar application to unzip your file.